Help for families, contributors, and gift buyers.
If you are trusting Our Fable with memories meant to last for years, support should feel just as thoughtful. This page is the fastest way to find answers, understand what to expect, and reach a real person by email when you need help.
FAQ is linked first so common answers are easy to find.
Direct email support stays available for account, billing, gift, and access questions.
Privacy, exports, and long-term family trust are documented in plain language.
Start here
Most questions are answered in the FAQ.
Before writing in, check the FAQ for quick answers about how vault delivery works, who can contribute, exports, privacy, and gifting.
Email support
Need a human reply?
Send us a note and we will reply by email. For access, billing, or time-sensitive issues, add urgent to the subject line so we can triage it faster.
Email support@ourfable.aiExpected response timing: we aim to reply within 1 to 2 business days.
Vault content is encrypted with your family's unique AES-256 key before it leaves your browser. Data is also encrypted in transit and at rest, and recovery codes are your backup if you ever lose your password.
Common help topics
What people usually need help with
This is not a bloated help center. It is the short list of issues most families and buyers actually run into.
Getting started with your family vault
Inviting grandparents, relatives, and close friends
Gift subscriptions and buyer questions
Billing, cancellations, and account changes
Exports, privacy requests, and account deletion
Password, recovery code, and access issues
When you contact us
Include a little context so we can help faster
A short, specific email is usually enough. These details help us avoid back-and-forth, especially for account access, billing, or gift questions.
The email address on the account, or the email used to buy a gift
Your child or family name if you already created a vault
A short description of what happened and what you expected
Any error message you saw, plus screenshots if helpful
Whether this is time-sensitive, such as access or billing trouble
Trust and expectations
Clear support matters more when the content is irreplaceable
Support is handled by email so there is a written record for account, privacy, export, and billing requests.
Privacy and long-term access questions should not require a sales conversation. The key policies are linked below and kept public.
If you are deciding whether to trust Our Fable before buying, support questions are welcome. You do not need an account to contact us.
Helpful links
The pages most people want nearby
If you are comparing products or checking how your family data is handled, these are the links worth opening first.